FAQ
WHEN WILL MY ITEMS SHIP?
ALL ITEMS ARE DISPATCHED AND READY TO SHIP WITHIN 24 TO 72 HOURS AFTER YOUR ORDER CONFIRMATION WAS RECIEVED.
DELIVERY TYPICALLY TAKES 3–5 BUSINESS DAYS.
IF YOUR ORDER IS NOT DELIVERED WITHIN 18 BUSINESS DAYS FROM THE SHIPPING DATE, YOU WILL BE ELIGIBLE FOR A FULL REFUND
REfUND POLICY
REFUNDS ARE ONLY ISSUED IF YOUR ORDER IS NOT DELIVERED WITHIN 18 BUSINESS DAYS.
WE DO NOT OFFER REFUNDS FOR SIZING ISSUES, SHIPPING TIMES, OR DELIVERY DELAYS.
FOR SHIPPING CONCERNS, PLEASE CONTACT USPS OR UPS DIRECTLY, AS WE ARE NOT AFFILIATED WITH THEM.
PREORDER
ALL PRE-ORDERS WILL SHIP WITHIN 3–4 WEEKS AFTER YOUR ORDER IS RECEIVED.
THANK YOU FOR YOUR PATIENCE!
POST-ORDER CHANGES & EDITS
BEFORE COMPLETING YOUR PURCHASE, PLEASE TAKE A MOMENT TO DOUBLE-CHECK ALL DETAILS, INCLUDING YOUR SIZE, SHIPPING ADDRESS, AND OTHER ORDER INFORMATION. THIS WILL HELP AVOID ANY UNNECESSARY FEES OR DELAYS.
IF CHANGES ARE NEEDED AFTER PLACING YOUR ORDER BUT BEFORE DELIVERY (E.G., CORRECTING SIZE OR ADDRESS ERRORS), A $9 SERVICE FEE WILL APPLY TO PROCESS THE UPDATE.
WE STRONGLY ENCOURAGE YOU TO REVIEW EVERYTHING CAREFULLY BEFORE CLICKING THE 'SUBMIT ORDER' BUTTON TO ENSURE YOUR ORDER IS ACCURATE AND TO AVOID ADDITIONAL FEES. THANK YOU FOR UNDERSTANDING!
For any & all questions regarding your order contact us via email: info@xans.us